Fernanda Cristina de Souza Giusti

Professional with more than 10 years in the IT market , has worked with IT Service Management, IT Governance, Project Management, Business Processes Management, using methodologies and quality models models like ITIL, CobiT, PMBOK and principles of IT Governance. People Management applying the Coaching tools, collaboration technics with teams e agile pratices.Acting like ITSM consultant and instructor in ITIL training.